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Virgin media mobile phone faults

Now test with an incoming call.

Service Status - My Virgin Media

Missed bill payments Double check that your payments have gone through. There are three possible reasons why this is happening. Call barring You may have call barring selected, blocking you from making and receiving certain calls.


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The handset There might be a problem with your handset. Try another corded phone from the same socket without using a splitter. If this works, your handset is faulty and you should contact your telecoms supplier. If not, contact us now so we can sort this out for you straight away. Check if the points above can resolve your problem. If not, dial and then any number you would normally dial, such as your home or mobile, in full. If you can dial out, the issue is with the CPS and you should contact our fault team.

The default is usually five rings but this can be extended to up to ten rings.

I've got an issue with my home phone

Your phone might not be set up correctly, or not switched to a tone setting. The switch is usually at the side or underneath the phone.


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The Recall R button needs to be pressed to use some features such as three-way calling. Check out our Service Status area where you can see known outages on the telephone network. If there are you can book an engineer online too.

Customer service phone

Or why not pop over to virginmedia. There are many clever members and someone usually knows the answer!

Call costs from other networks and mobiles vary. Skip to content Skip to navigation. Go to virginmedia. Virgin Media Community. Sign in: Unfortunately, MMS messages are not supported on Virgin Mobile, but there are several apps available which will allow you to share photos and videos. Yes, you can indeed. The majority of premium rate text short-code services are available to Virgin Mobile customers. This is normally a settings issue that iPhone encounter when they move to Virgin Mobile.

Most Reported Problems:

It's easy to fix. Follow these steps:. If you enter these settings and you still have no 4G coverage, please contact our Chat team here , so they can check if you are in an area of low 4G coverage. Click to open overlay. Switch Account View. Choose an account to switch subscription. Fixing common problems with your mobile.


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  • Find solutions to the most common problems our mobile customers have. Frequently asked questions. Why is the internet not working on your phone? To fix this, you'll need to add the mobile data settings back into your phone again.